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Norwich Sunblinds Privacy Policy
Introduction We respect your privacy and are committed to protecting your personal data.
This privacy policy tells you how we collect and process your personal data
which you provide to us or which we collect from other sources.
It is important that you read this privacy policy together with any other privacy
information we may provide to you on occasion so that you are fully aware of
how and why we are using your data. This privacy policy supplements other
notices and privacy policies and is not intended to override them.
1. Important Information and Who We Are
2. The Data We Collect About You
3. How is Your Personal Data Collected?
4. How We Use Your Personal Data
5. Disclosures of Your Personal Data
6. International Transfers
7. Data Retention
8. Your Legal Rights
Important Information and Who We Are
Norwich Sunblinds Limited is the data controller responsible for your personal
data. We have appointed a Data Protection Officer who is responsible for
overseeing our compliance with data protection law. If you have any questions
about this privacy policy, including any requests to exercise your legal rights,
please contact us using the details below.
Email address: DPO@angliangroup.com
Postal address: FREEPOST NC1013, PO Box 65, Norwich, NR6 6BR
Telephone number: 0800 9889398
We are part of the ASHI Group. For information about how the ASHI Group
processes personal data, please see the Group privacy policy.
Our website includes links to other websites, plug-ins and applications owned
and managed by third parties which may collect information about you. When
you link to other websites, we encourage you to read their own privacy policies.
The Data We Collect About You
Personal data means any information about an individual from which that
person can be identified. It does not include anonymous data where the
identity has been removed.
We may collect, use, store and transfer different kinds of personal data about
you which we have grouped together as follows:
Identity Data Name, title and date of birth. If you visit one of our showrooms, depots
or offices, this will include CCTV footage which may be captured of you.
Contact Data Billing address, delivery address, email address and telephone numbers.
Financial Data Bank account and payment card details.
Transaction Data Details about payments to and from you and other details of products
and services you have purchased from us.
Technical Data
IP address, device make and model, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system
and platform, and other technology on the devices you use to access our
website.
Profile Data Purchases or orders made by you, your interests, preferences, feedback
and survey responses.
Usage Data Information about how you use our website, products and services.
Marketing and Communications Data
Your preferences in receiving marketing from us and your communication
preferences.
We may also collect about information about your health if there is something
we need to know in order to adjust our sales and delivery process so that you
are treated with appropriate care and kept you safe when we visit your home,
or deliver and install our products there.
Where we need to collect personal data by law, or under the terms of a
contract we have with you, and you do not provide that data when requested,
we may not be able to perform the contract we have or are trying to enter into
with you. In this case, we may have to cancel a product or service you have with
us but we will notify you if this is the case at the time.
How is Your Personal Data Collected?
You may give us your Identity, Contact and Financial Data when you contact
us by any means to enquire about or purchase our products or services,
book an appointment, request marketing material to be sent to you, enter
a competition, promotion or survey, give us feedback or contact us for any
reason.
We will also automatically collect Technical Data about your device, browsing
actions and patterns when you interact with our website. We collect this data
by using cookies. We may also receive Technical Data about you if you visit
other websites employing our cookies. Please see our Cookie Policy for
further information.
We will also receive personal data about your from various third parties, such
as website analytics providers (as described in our Cookie Policy), third party
payment services providers and delivery services providers.
Finally, we may receive your Identity and Contact Data from the Post Office’s
National Change of Address Database, the National Deceased Register, the
Telephone Preference Service, Mail Preference Service, our chosen supplier of
personal data accuracy services or any similar external data lists we may cross
reference either to keep the personal data we hold about you up to date or to
ensure that we only communicate with you where we are allowed to do so.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data where we need to perform the
contract we are about to enter into or have entered into with you, where it
is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests, or where we
need to comply with a legal obligation that we are subject to.
Our purposes for using personal data
We have set out below a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. Where our
legal basis is legitimate interests we have described the relevant interest.
Norwich Sunblinds Privacy Policy: 6
Purpose/Activity Type of data
Lawful basis for processing including
basis of legitimate interest
To register you as a new customer or register your
interest in our products and services.
(a) Identity
(b) Contact Performance of a contract with you
To visit your property in order to provide you with a quote
for our products or services
(a) Identity
(b) Contact
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to follow up on your interest and provide you with the
information you need to decide whether you would like to
purchase from us
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to recover debts due to us)
To manage our relationship with you
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests
(to keep our records updated and to study how
customers use our products/services)
To enable you to partake in a prize draw, competition
or complete a questionnaire or survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
Necessary for our legitimate interests
(to study how customers use our products/services,
to develop them and grow our business)
To administer and protect our business and our website(s)
(including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests
(for running our business, provision of administration
and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group
restructuring exercise)
(b) Necessary to comply with a legal obligation
To use data analytics to improve our website,
products/services, marketing, customer
relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests
(to define types of customers for our products and services,
to keep our website updated and relevant, to develop our
business and to inform our marketing strategy)
To operate CCTV in our premises (a) Identity Necessary for our legitimate interests
(to ensure the safety of you and our people).
To make suggestions and recommendations to you about
goods or services provided by us and other companies
within our group that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
(a) your consent where applicable
(b) Necessary for our legitimate interests
(to develop our products/services and grow our business)
To introduce or refer you to other companies in our group
which provide products which you have expressed an
interest in.
(a) Identity
(b) Contact
(c) Profile
Your consent
To conduct customer research
(a) Identity
(b) Contact
(c) Transaction
(d) Profile
(e) Usage
Necessary for our legitimate interests
(to use customer research to improve our products and
To display case studies and / or testimonials through
any Marketing channels (a) Usage Your consent
To display case studies and / or testimonials through
any ASHI Group Marketing channels (a) Usage Your consent
To refer you to other companies within the Anglian Group
where you have expressed interest in their products or
services and enable them to communicate with you in
relation to those products and services.
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
Your consent
Purposes for which we will use your personal data
How We Use Your Personal Data
Marketing
You will receive marketing communications from us if you have: (a) subscribed
to our offers and updates and consented to receive them or; (b) if you have
requested information from us or purchased products or services from us and
you have not opted out of receiving marketing communications.
You may opt out of receiving marketing from us at any time, either by following
the opt-out link in any electronic marketing message or by emailing:
dpo@angliangroup.com
With your consent, we will share your personal data with members of the ASHI
Group so that they may send you information about products and services
which may be of interest to you. You may withdraw your consent to receive
such marketing material at any time.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert
you when websites set or access cookies. If you disable or refuse cookies,
please note that some parts of our website(s) may become inaccessible or not
function properly. For more information about the cookies we use, please see
our Cookie Policy.
Disclosures of Your Personal Data
We may share your personal data with the third parties set out below for the
purposes set out in this privacy policy. We take steps to ensure that these third
parties look after your personal data to the same standard that we do.
• Service providers who provide IT and system administration services and
services platforms.
• Other companies within our group which provide goods and services which
we understand you to be interested in.
• Service providers based in the UK to whom we may subcontract the
delivery and installation of your product.
• Delivery companies.
• Our professional advisers including lawyers, bankers, auditors and
insurers.
• HM Revenue & Customs, regulators and other authorities.
• Third parties to whom we may choose to sell, transfer or merge parts of
our business or our assets or from whom we may seek to acquire other
businesses. Any new owners may use your personal data in the same way
as set out in this privacy policy.
• Third parties to perform as measurement services on our behalf.
International
Transfers
We do not transfer your personal data outside the UK. If this changes, we will
update this privacy policy.
Data Retention
We will only retain your personal data for as long as reasonably necessary to
fulfil the purposes we collected it for.
To determine the appropriate retention period for personal data, we consider
the amount, nature and sensitivity of the personal data, the potential risk of
harm from unauthorised use or disclosure of your personal data, the purposes
for which we process your personal data and whether we can achieve those
purposes through other means, and any applicable legal or regulatory
requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in
relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject
access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data where we no longer have a good reason
to process it.
Object to processing of your personal data where we are relying on a
legitimate interest (or those of a third party) you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where we
are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data.
Request the transfer of your automated personal data to you or to a third party
in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process
your personal data. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your consent.
For more information about your rights, please see:
www.ico.org.uk/for-the-public/.
You also have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK regulator for data protection issues
(www.ico.org.uk). We would, however, appreciate the chance to deal with
your concerns before you approach the ICO so please do contact us in the first
instance.
If you wish to exercise any of the rights set out above, please contact our
Data Protection Officer.